All HiKOKI products
HiKOKI’s general manufacturer warranty runs for one year from the date the product was sold to the end customer, subject to its terms and exclusions.
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HiKOKI warranty and registration
Clear guidance on standard cover, the three-year machine warranty, Hi5 eligibility and what to keep if you ever need to make a claim.
Know your cover
Which HiKOKI warranty applies?
HiKOKI’s UK warranty is not one single automatic five-year promise. The cover depends on the product and, for machine extensions, whether it was registered in time.
Battery packs and chargers
HiKOKI battery packs and chargers receive three-year manufacturer cover. HiKOKI’s current UK terms say they do not need to be registered for this cover.
Eligible machines
Register each machine through MyHiKOKI no later than four weeks after purchase. Save the certificate issued at the end of registration.
Selected cordless brushless tools
Hi5 can extend eligible 18V and 36V Multi Volt cordless brushless tools, plus qualifying 5.0Ah and larger batteries, to five years in total.
Check before relying on extended cover
Not every tool or battery qualifies for Hi5. Eligibility, exclusions and claim decisions are controlled by KOKI Group UK Ltd under the manufacturer’s current terms.
Register your machine
Do it within four weeks
Registration is completed by the end customer through MyHiKOKI. Register each eligible machine separately and keep your evidence together.
Create or sign in to MyHiKOKI
Use the official manufacturer portal. Registration must be completed by the end customer.
Register every eligible machine
Use the machine details and purchase information. Each machine needs its own registration.
Download the certificate
Save the three-year warranty certificate somewhere you can retrieve it later.
Keep your proof of purchase
Your dated HPD invoice or sales receipt is required if a claim is made.
If something goes wrong
What you need for a warranty claim
If the product was purchased from HPD, contact us with the information below and we will help identify the appropriate next step. Manufacturer claims are assessed by HiKOKI.
Proof of purchase
Your original dated invoice or receipt showing when the product was bought.
Product identification
The model and serial number, plus a clear description of the reported fault.
Warranty certificate
Required when claiming under the registered three-year machine warranty.
What is normally excluded?
HiKOKI’s terms exclude matters such as misuse, overloading, external damage, failure to follow the instructions, improper storage or transport, normal wear, non-original parts or accessories, and machines that have been partly or fully dismantled. Always consult the complete terms.
Warranty FAQs
Common questions
Is the HiKOKI three-year warranty automatic?
No for machines. HiKOKI provides a one-year manufacturer warranty as standard. Eligible machines can receive total cover of three years when the end customer registers each machine through MyHiKOKI no later than four weeks after purchase. HiKOKI battery packs and chargers have three-year manufacturer cover without registration.
How long do I have to register a HiKOKI machine?
HiKOKI’s UK warranty terms require online registration no later than four weeks after purchase. Keep the registration certificate and original proof of purchase.
Does Hi5 cover every HiKOKI product?
No. Hi5 is for eligible 18V and 36V Multi Volt cordless brushless tools and qualifying batteries of 5.0Ah and above, including Multi Volt batteries. Current eligibility and exclusions are controlled by HiKOKI’s terms.
What do I need for a warranty claim?
Keep the original dated proof of purchase. A claim under the three-year machine warranty also requires the three-year warranty certificate, and the machine must be identifiable by its serial number.
Does a warranty repair restart the warranty period?
No. HiKOKI’s current UK terms say warranty work does not extend or renew the original warranty period.
Bought from HPD?
Let us help you find the right route
Send us your HPD order number, product model, serial number and a concise description of the fault. Please do not send a tool or lithium-ion battery to us until the return route has been confirmed.
The HiKOKI manufacturer warranty is provided by KOKI Group UK Ltd and is additional to your statutory rights. Nothing on this page limits those rights.
