Shipping policy

Despatch times

Each product page shows the item’s current availability.

Ready to despatch

Products marked Ready to despatch are held in our UK warehouse. We aim to despatch these products within one working day.

Available to order

Products marked Available to order are ordered from HiKOKI after you place your order. These products will normally be despatched within 2–5 working days.

If your order contains both stocked and supplier-order products, we may despatch the items separately or wait until the complete order is available. We will contact you if we expect a material delay.

Orders placed on weekends or bank holidays are processed from the next working day.

UK delivery

We currently deliver to UK addresses using national parcel and pallet couriers.

Free standard delivery applies to qualifying UK mainland orders over £199 excluding VAT.

Delivery charges are calculated at checkout according to:

The delivery address
Order value
Parcel size and weight
The delivery service available for the products ordered

Scottish Highlands, islands, Northern Ireland and other remote or non-mainland locations may have different charges or delivery times. The available options will be shown at checkout.

Delivery times

The delivery time begins once your order has been despatched.

Most standard UK-mainland deliveries arrive within 1–2 working days after despatch. Remote locations, large products and pallet deliveries may take longer.

Delivery estimates are not guarantees unless a specifically guaranteed delivery service has been purchased.

Tracking your order

When tracking is available, you will receive the details by email after your order has been despatched. The courier may also send delivery updates by email or text message.

Some deliveries require a signature, particularly larger or higher-value orders.

If the courier offers a safe-place option, choosing to use it is at the customer’s discretion. Responsibility for the parcel passes to the customer once it has been delivered in accordance with their instructions.

Split deliveries

Orders containing multiple products may arrive in more than one parcel or delivery.

There is no additional delivery charge when we decide to split an order.

Delivery addresses

Please check your delivery address carefully before completing your order.

Contact us immediately if something needs changing. Once an order has been processed or despatched, we may not be able to amend the address.

Delays

We always aim to meet the delivery estimates provided, but delays can occasionally occur because of weather, courier disruption, stock availability or other circumstances outside our reasonable control.

If we become aware of a significant delay, we will contact you using the details supplied with your order.