Terms of service

UK Delivery

For guaranteed UK delivery, we offer the following options:

Terms of Business

We are HiKOKI Power Tools Direct, a brand under Select Trade Brands, Loribon House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR (Registration No. 04843483).

By placing an order with us, you (the person named on the order) agree to the following business terms:

Orders

As an online company, all orders must be placed through our website. If you require a Proforma Invoice, please contact us at sales@hikokipowertoolsdirect.com.

Prices

The price for each item is as displayed on our website at the time of your order. In rare cases, pricing errors may occur, and we reserve the right not to fulfill orders with incorrect prices. We will make every effort to match the incorrect price where possible and will contact you to explain the situation. We also reserve the right to refuse orders and refund payments.

VAT

Our prices are quoted both excluding and including VAT at the current UK rate.

Payment

We offer goods on a payment-with-order basis. You must pay in full when placing your order. We accept most major credit or debit cards, PayPal. Your order will be processed upon receipt of full payment. 

Shipping

Most orders are processed on the same working day if received before 4pm (unless stated otherwise in the product description).

Postage

We offer various delivery options at checkout, depending on your location, stock availability, total order value, and the size/weight of your order. Postage costs will be calculated based on your selected delivery option, delivery address, and basket contents.

UK Delivery

We can deliver to any UK address. Standard delivery is typically made by a national courier, and you will usually receive your goods on the next 2 working days. In more remote or overseas areas, such as the Highlands & Islands of Scotland, Ireland, and the Channel Islands, delivery may take several days. Premium delivery options are available based on your location and order placement time. Our working hours are Monday to Friday, 9am to 5pm, and we are closed on Bank Holidays. Seasonal opening times will be announced as needed. Orders are processed until 4pm; orders received after 4pm will be processed on the next working day.

Receiving Your Order

Courier deliveries require an authorised signature unless you provide written authorisation to leave the goods in a safe place. If your order is left as requested, it becomes your sole responsibility upon delivery. Royal Mail delivery options do not require a signature. If your goods are damaged during transit, we recommend not signing for delivery. If you discover damage upon opening your parcel, contact us within 72 hours, and we will require photographic evidence to file a claim with the courier company.

Return to Sender Deliveries

If your parcel is returned to us by the courier due to repeated failed delivery attempts, an incorrect address, or refusal of delivery, we reserve the right to deduct the return shipping cost from your refund. If you would like us to resend the item, a new delivery fee will apply. Please ensure your delivery details are accurate and that someone is available to accept the parcel.

Availability

We strive to maintain adequate stock levels but may occasionally run out due to unexpected high demand. If this occurs, we will contact you with an estimated delivery date and offer the option to choose an alternative product or receive a full refund.

Cancellation

You can cancel your order until it is dispatched. We recommend contacting us as soon as possible if you wish to cancel, as we process orders quickly. If your order has already been dispatched, inquire about our returns procedure.

14 Day Refunds

If you no longer require your goods, contact us within 14 days of receipt to arrange a return. You then have a further 14 days to return the item(s). All returns must be unused, in their original packaging, and in a resalable condition. You are responsible for the costs associated with returning unwanted items. To begin your return, please contact us for a returns form and authorisation number. Once we receive the goods at our warehouse, please allow up to 14 days for your refund to be processed. Items returned in a used or unsaleable condition will not be eligible for a refund. In such cases, we will contact you to arrange return of the item, and re-delivery charges will apply.

Our Mistakes

While we strive to maintain an accurate website, mistakes can occur. We will make every effort to honor our price or provide a suitable solution in the event of errors. However, there may be rare instances where this is not possible. In such cases, we will issue a full refund. Please note that all images used are for illustrative purposes only, and features may vary.

Unexpected Circumstances

We will make every effort to address any interference to our business, such as strikes, war, acts of terrorism, or power cuts. However, we will not be held legally responsible for failures resulting from circumstances beyond our control, including weather, road accidents, and traffic affecting delivery times.

Legal Responsibility

These Terms of Business do not affect your statutory rights or limit our liability for death, personal injury, or fraudulent misrepresentation resulting from our negligence. If a problem arises, you may receive a refund or replacement under our Guarantee. Our liability is limited to a full refund of the goods purchased. We do not compensate for delivery delays or failures unless you have chosen a premium delivery option. In such cases, our liability is limited to a refund of the delivery charges you paid. We do not compensate for indirect or consequential loss or damage, except as described above.

Social Media & Links

You are solely responsible for the content of comments you make on our product reviews or on social networking websites to which we are linked, including Facebook, Twitter, Tumblr, YouTube, and others. HiKOKI PowerTools Direct is not responsible for user-posted content or opinions. You are responsible for postings under your username. Our site may contain links to other sites, and we accept no responsibility for the content of any linked site. These links are provided as is, with no warranty, express or implied, for the information they contain.

Waste Electrical & Electronic Equipment

We comply with WEEE regulations (January 2007) to reduce waste on certain electrical and electronic equipment. Items classified as WEEE should not be disposed of with normal household waste. We offer to take back waste WEEE products when you purchase an equivalent item from our website, or you can return them to our Head Office and Warehouse address: Loribon House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon TQ4 7QR. If you are not local to our warehouse, you can send your WEEE items to the same address at your cost. Contact our Customer Services for more information at 01803 666630.